Clear terms for every ride.

These Terms & Conditions apply to your use of alizaara.com and to transportation services provided by Alizaara LLC ("Alizaara," "we," "us"). By using our website, requesting a ride, or opting in to text messages, you agree to these terms. If you do not agree, please do not use our website or services.

Program name and description: Alizaara LLC ride and customer care messages. If you opt in, we send text messages about your rides and requests, including ride confirmations and reminders, pickup and driver updates, schedule changes, follow-up on your inquiry, and customer support.

How you opt in: by checking the optional text-message consent box on our ride request or contact form at alizaara.com and submitting the form. Consent to receive text messages is not a condition of using our services or of any purchase.

Message frequency: varies based on your rides and requests. Message and data rates may apply according to your mobile carrier plan.

Opting out: reply STOP to any message to stop receiving texts. You may also reply END, CANCEL, UNSUBSCRIBE, or QUIT. You will receive one final message confirming you have been unsubscribed, and no further messages will be sent unless you opt in again.

Help: reply HELP to any message, call (310) 901-3503, or email admin@alizaara.com.

Carriers: mobile carriers are not liable for delayed or undelivered messages. Delivery of text messages is not guaranteed.

Privacy: we do not sell, rent, or share your mobile number or text-messaging consent with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for details.

Please do not send medical details by text. For a medical emergency, call 911.

Alizaara provides scheduled, non-emergency ambulatory transportation for passengers who can walk, including with a cane or walker. We do not provide emergency, medical, or wheelchair or stretcher transportation, and our drivers do not provide medical care. For a medical emergency, call 911.

Rides are subject to availability and are not confirmed until our team confirms them with you or the person or organization arranging the ride.

Please provide accurate pickup, destination, timing, and assistance information when you request a ride. Please cancel at least 24 hours before a scheduled ride. Late cancellations and no-shows may be charged as described in your quote or service agreement.

Private-pay rides are billed according to the quote you accept before confirmation. Rides arranged by a facility, agency, or health plan are billed under that organization’s agreement with us. Personal injury lien rides require a signed Letter of Protection or Medical Lien Agreement before dispatch, and charges are recorded against the case as described in that agreement.

Passengers must follow seat belt laws and driver safety instructions. We may refuse or end a ride if a passenger’s behavior puts the driver, the passenger, or others at risk.

The content on alizaara.com is provided for general information. We may update it at any time. You agree not to misuse the website, including by submitting false information or attempting to disrupt its operation.

To the extent permitted by law, Alizaara is not liable for indirect or consequential damages arising from use of our website or text messages, or from delays caused by traffic, weather, or other events outside our reasonable control.

We may update these terms from time to time. The latest version will always be posted on this page with the date it was last updated.

Questions about these terms? Call (310) 901-3503 or email admin@alizaara.com.